Return and Refund Policy
1. Cancellation and Refunds for Individual Sessions:
a. Cancellation Policy: You may cancel an individual training session at least 24 hours in advance without incurring any charges. Cancellations made less than 24 hours before the scheduled session may result in forfeiture of the session, unless otherwise agreed upon with your personal trainer.
b. Refunds: We do not offer refunds for individual training sessions that have been completed or partially used.
b. Refunds: We do not offer refunds for individual training sessions that have been completed or partially used.
2. Cancellation and Refunds for Training Packages:
a. Cancellation Policy: If you have purchased a training package (e.g., 10-session package), you may cancel the remaining sessions within 7 days of purchase without incurring any charges, provided no sessions have been used. After this 7-day period, any unused sessions may be subject to a cancellation fee, which will be discussed with your personal trainer.
b. Refunds: We do not offer refunds for training packages after the initial 7-day period, but we may provide credit for future services based on individual circumstances and at our discretion.
b. Refunds: We do not offer refunds for training packages after the initial 7-day period, but we may provide credit for future services based on individual circumstances and at our discretion.
3. Refunds for Monthly Subscription Services:
a. Cancellation Policy: If you have subscribed to a monthly training plan, you may cancel your subscription at any time. The cancellation will take effect at the end of your current billing period, and you will not be charged for subsequent months.
b. Refunds: We do not offer refunds for the current or past billing periods. However, you will not be billed for any future months once the cancellation is processed.
b. Refunds: We do not offer refunds for the current or past billing periods. However, you will not be billed for any future months once the cancellation is processed.
4. Satisfaction Guarantee:
We are dedicated to your fitness success, and if you are not satisfied with the quality of our personal training services within the first 30 days of a subscription or package purchase, please contact us to discuss your concerns. We will work with you to find a satisfactory solution, which may include providing additional sessions or modifying your training plan.
5. How to Request a Return or Refund:
To request a return or refund, please contact us through one of the following methods:
- Email: Bodybydesign2323@gmail.com
- Phone: +91 9311585002
Please include your name, contact information, and details of the services you wish to return or request a refund for. We will respond to your request as promptly as possible and discuss the specific circumstances of your case.
Please note that this return and refund policy is subject to change, and any updates will be posted on our website. By using our personal training services, you agree to abide by this policy.